How We Calculate Response Times
Nearest Technician
We dispatch the closest available technician to your location, not from a central depot.
Real-Time Traffic
ETAs account for current traffic conditions using live mapping data for accurate arrival estimates.
Priority Triage
Gas leaks, burst pipes, and flooding are triaged as highest priority and dispatched first.
Response Windows by Area
Zone 1 — Priority
30–60 minutes*Zone 2 — Fast Response
45–90 minutes*Zone 3 — Brisbane Wide
60–120 minutes*Zone 4 — Extended
90–150 minutes** Response windows are typical estimates based on technician availability and traffic. Actual times may vary. Gas leaks and flooding are always prioritised.
What We Respond To 24/7
Emergency Plumbing FAQs
How fast can an emergency plumber arrive in Brisbane?
Response times range from 30–60 minutes for our priority suburbs (Logan area) to 60–120 minutes for wider Brisbane, depending on traffic and technician availability.
Does VM Plumbing charge extra for emergency call-outs?
We provide transparent upfront pricing before starting any work. Emergency call-out fees may apply for after-hours service, but we'll always confirm costs before we begin.
What should I do while waiting for the plumber?
For burst pipes or major leaks, turn off the main water supply at your meter. For gas leaks, evacuate the property and call 13 19 09. For blocked drains, stop using water in the affected area.
Do you service Gold Coast suburbs?
Yes, we cover northern Gold Coast suburbs including Ormeau, Pimpama, Coomera, Upper Coomera, and Helensvale. Response times for these areas are typically 90–150 minutes.